All packages ship via standard post. The processing time for orders is 1-2 business days. After that, delivery time 3-5 days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.

Please refer to our Shipping Policy.
All packages are shipped via the postal service.
We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.
Currently, we only ship within the United States. However, we are looking to expand. Please check with us for future country releases. Not all items can be shipped internationally. All packages are shipped via standard postal service. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Jasclair Skin Care.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, local carrier in your country or air and ground transportation strikes or delays.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

Refunds and Exchange Policy

We do offer returns and exchanges based upon certain conditions.   You maybe resonsible for the shipping to the return center.   See our Exchange and Refund Policy. 

If you wish to cancel your order, you must submit a cancellation notice immediately. Our Jasclair Shipping Team works incredibly fast to make sure that you get your product as soon as possible!

You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped it out! Your order can only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to with the subject Order Cancellation.
No, once you place an order it is final. You can try and cancel and re-submit a new order. See our cancellation policy.
Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.